The third replacement Epson 4900 arrived last night. It, too, had lost its pallet in shipping, and there was a bash mark in one of the upper corners of the box; fortunately, there’s a foam cushion at each corner. When we opened it up this morning, the printer appeared undamaged.
The printer arrived with lots of test sheets indicating that it left the factory in good shape. I was a little worried because of the external damage to the box, and the fact that, without the pallet, the printer could have spent some time during the shipment process on its side. As I said before, without the pallet, there’s no way anyone who’s not familiar with the printer could know which side is supposed to be up.
There was no return shipping label in the box. There were no instructions in the box. Fortunately, I was familiar with what to do from dealing with the two previous replacement printers, and had the old instructions in case I forgot.
In pulling the tape, I noted that the inside of the printer was quite dirty. The status sheet packed with the printer indicated that it had made almost 3500 prints, so it had probably been owned by a commercial operation.
I plugged the printer in. It thought a while, then lit up the neon light on the upper right, and displayed the following error message
Call for service. Code 1520. Power off and then on. If this doesn’t work, note the code and call for service.
I powered the printer down, waited 15 seconds, and then powered it back up. Same message I repeated the operation one more time. No joy.
Time for a call to Epson service.
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