The fourth replacement Epson 4900 arrived Friday night. It spent the weekend in the garage, waiting for a time when I could get some help moving it. We swapped it in around noon time on Monday. It appears to work fine. I still don’t have the shipping label to send back the third replacement printer, so I put another call in to Epson. The person who answered the phone asked me what product he could help me with. I told him and spent 15 min. on hold. I called back. This time I got through to somebody who could look up my history. She couldn’t figure out what happened to the first shipping label, but promised to send me another.
Here’s what I’ve learned from this whole experience.
First, it’s much better, if you have the choice, to have a service person come out and service your printer. These printers are huge. These printers are delicate. For some reason, Epson doesn’t ship the replacement, refurbished printers dry, that is without ink cartridges installed the way that they ship new printers. All those things put together mean that sending out replacements is fraught with difficulty.
Second, I think you should step up and buy the service contract. I know I will, although I’ve never done it before. If I have been out of warranty, the situation would’ve been even more difficult.
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