This is a continuation of my report on my “out of box experience” with the Dell T7910.
The report starts here:
Dell support got back to me with an email that said that I could send the computer back, in which case they’d return my money and I could order another one, or I could work with them to get the machine fgixed. Thay said that they didn’t recommend email for BSOD issues, as it can take them 24 hours to turn around an email.
Sending the computer back and ordering another at this point doesn’t sound good to me. The last 256GB workstation I ordered from Dell arrived with a hardware combination that couldn’t work together, and I had to fix the problem by throwing out the NVIDIA display adapter that the machine shipped with and buying a AMD one. If I’d have sent that machine back and ordered another, the new machine wouldn’t ahve worked either.
Dell recommend that I download, install, and run BlueScreenView. I did so. When I ran it, it saw the three crashes, and identified the drive involved:
It also highlighted another driver in the driver stack window:
I got Dell Support on the phone. They had me run the pre-boot diagnostics. No errors. The tech suspected a corrupted SSD drive. They’ll send me a new one with a fresh operating system image on it and I can swap it in.
After I ran all the pre-boot diagnostics (which took about three hours), I let the computer boot into Windows, and shut it down from there. In running the diagnostics, the machine got quite warm, with the fans sometimes coming on full, and the room smelling like hot electronics. Later in the day, I tried to turn on the machine with the power button. The green light on the power supply in the back of the machine came on, but the power light on the front panel didn’t, and there was no video.
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