I went to the Acronis web site, logged in, and clicked on support. I told them about my problem, and contemplated my options:
I decided to go for paid telephone support, although I resent having to pay for initial use problems. I saw this:
Ah, well. I tried a chat session. All was going well until the tech wanted to drive the ailing computer, which was not the one I was chatting on. He gave me a URL to enter into the browser on the Win 8 machine, and asked me to tell him what came up after I installed the remote desktop program. Before I could tell him, he disconnected the session:
Life’s too short for this. I’m going to look for another backup solution.
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