The Bleeding Edge

My struggles with technology --- an homage to Jerry Pournelle

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Tech support

August 16, 2024 Jim Leave a Comment

Tech support to customer: I think I know how to solve your problem.

Customer: Really?

Tech support: I’m sure this will work.

Customer: OK. What do I do?

Tech support: Are you in a cubicle?

Customer: Yes.

Tech support: Stand on your desk chair. Be careful not to fall.

Customer: OK, I’m there.

Tech support: Can you see all the other cubicles?

Customer: Just the tops of them.

Tech support: That’s good enough. Now take a few deep breaths. Ready?

Customer: I’m ready.

Tech support: Now shout at the top of your lungs: “Does anybody here know how to read a manual?”

The Bleeding Edge

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